FREQUENTLY ASKED QUESTIONS
How do I place my order?
1. Contact us with details on how you want your apparel made (color, style, logo, graphic, number, name, etc.)
2. Up to 3 different designs will be generated and emailed to you to review.
3. Upon approval of design proof, full payment should be made prior to any production.
4. Turnaround time 2 to 3 weeks depends on quantity.
5. Wear it and share the news!
Is there a minimum order requirement?
For sublimation garments, there are no minimums required, you can order as many as you want, or as few as only 1 piece of apparel. For embroidery and screen printing garments, minimum order quantity is from 10 to 100 pieces based on your design and fabric used. For specific details please contact customer support.
How are payment options?
PayPal, Major credit card, Debit card, and Money order.
Do you give discounts for an order over a certain amount?
Yes we do. We offer a quantity discount based on the quantity of apparels you want to order. The more you buy, the more you can save. Contact customer support for price details.
Can I order a sample before placing a bulk order?
Yes you can. Our stock samples are free of charge , excluding shipping. While there is a charge for custom made samples, prices are subject to sample details.
Can I alter my order after it has been paid?
We understand that there is uncertainty in custom team uniforms sometimes. So we accept any changes you need before bulk printing, but it may extend the production time and incur handling fee depending on the specific modifications. We always try the best we can to accommodate every client's needs.
Can I cancel the order?
The order is 100% personalized made for you, please be aware that no cancellation or refund is allowed once bulk printing starts. Cancellation made before bulk printing might incur a handling fee, 10% of the total order amount.
Are there any hidden fees I should be aware of?
No, there are no hidden fees. But a remote area surcharge will be applied if your location is considered to be remote, specific charges are subject to the courier's bill. Besides, international customers might expect some tariffs, import duties and other local charges.